Thursday, November 29, 2007

Planning & Property Management 101

Why would anyone knowingly seek to have a lot of unnecessary calls redirected to everyone in Facilities? If you know there is a problem, be a part of the solution. Inform the people that are impacted and reduce telephone traffic. How many times does anyone need to hear that the water looks or tastes funny?

The incorrect way to address a facilities issue:

Our Maintenance Department has been receiving many, many calls regarding the water problems. They have requested that calls regarding the water be directed to myself as the Planning and Property Management Specialist. (If I am out of the office, you may direct your calls to Bob Hansen, Lisa Liebert, or Janice Heighway. This will free Maintenance to handle all of their other calls much more efficiently.

Thank you in advance for your cooperation.

The correct way to address a facilities issue:

It has recently been brought to our attention that the water color and/or quality at the ESC has changed. Maintenance has been advised and we are aggressively working on the matter and expect to have a solution in place shortly.

Thank you for your patience.

Class dismissed.


Anonymous said...

So... No calls to Maintenance, because their time is important. All calls to Custodial, Safety and Property Management because they don't have anything to do?

These clowns work for us?

Anonymous said...

This is not Stephanie. This is her Role Model!

Anonymous said...

Hello Water boy is here!
Look up the clean water act of 1972. just call the (EPA)
& look up the water Quaility act of 1987 too. Do we have a water boy or gal!

Anonymous said...

lol, lmao, and tff....

Quoting, George Orwell, Politics and the English Language.

(i) Never use a metaphor, simile or other figure of speech which you are used to seeing in print.
(ii) Never use a long word where a short one will do.
(iii) If it is possible to cut a word out, always cut it out.
(iv) Never use the passive where you can use the active.
(v) Never use a foreign phrase, a scientific word or a jargon word if you can think of an everyday English equivalent.
(vi) Brank any of these rules sooner than say anything outright barbarous.

Offerred for educational purposes.